Role Operations Manager

Department Accounts

Location  Ahmedabad

Operational Reporting COO

Educational Qualification

1. ACCA (Qualified)
2. Strong background and work experience in Accountancy

Work Experience Minimum 5 years’ relevant experience

Total Vacancy 3

Role Description:

Senior Manager-Operations would need to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs. Required to manage, in partnership with the wider account team multiple clients to deliver an outstanding ‘Customer Experience’. Manage, inspire and motivate Operation Managers to ensure operational excellence, high employee engagement and service improvement is achieved.

Responsibilities:

1. Providing guidance to direct reports, typically comprised of first-line managers and supervisors.
2. Ensuring clarity around priorities and goals for the entire functional area.
3. Ensure delivery of Client KPI's including day to day service levels, customer experience, quality measures and compliance measures
4. Managing overall financial budgeting for his/her function.
5. Approving hiring and firing requests within his/her group.
6. Guiding the talent identification and development processes for a group or function.
7. Selecting, effectively managing and coaching Managers and Team Leaders.
8. Execute a well-defined Communication and Engagement model in place to ensure all of their teams understand the performance of our business and also that they understand the needs of their teams
9. Identifying and highlighting further opportunities for services and process improvements.
10. Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
11. Excellent leadership, people management, communication and influencing skills at a senior level
12. Working across functions with peers in other groups to ensure collaboration for shared goals &Interacting with senior management for reporting.
13. Working with senior management and other peers for strategy development and execution planning.
14. Ability to manage and influence key stakeholders
15. Communicating goals, results and key performance indicators to direct reports.
16. Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all workers.

Skills Required:

• People Management
• Conflict Management
• Planning & Organising
• Strong Accounting knowledge
• Excellent communication skills (written & verbal)
• Proficient in Excel

About Paperchase

Paperchase has been a cutting-edge service provider to the restaurant industry for over two and a half decades, offering a range of accounting, book-keeping, payroll, and analytical solutions. We add sustainable value to our clients' business in a professional environment. The business began with a modest client base but has grown over the years into a reputed accountancy firm within the industry. At present, we have a vast client base, spread to 12 cities across the globe.

Why join Paperchase?

• Be a part of an expanding global Hospitality-Accounting KPO spread in 6 countries
• Opportunity to work with various Michelin Star restaurants
• ISO-27001 Certified organisation
• Competitive Salary
• Employee-centric work culture
• Situated in Ahmedabad's prime location – Satellite

Our Vision: “Emerge as a Global leader and Client Partner by empowering the Hospitality Accounting space with unparalleled service and innovative delivery platforms.”

Our Mission: “Develop an unmatched talent-pool for providing innovative and cost-effective solutions in the realm of Accounting, Book-keeping and Payroll, dedicated to keeping Clients first.”